Conference Program

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NDLC2010: Princeton, NJ, July 14-16, 2010
NDLC2010: Princeton, NJ,
July 14-16, 2010

2010 National Diversity in Libraries Conference
Program Information.
The schedule and description of the conference programs is listed below. A PDF version (help · info) is also available. Programs will be held in Lewis Library (help · info); keynote addresses, registration, exhibits and poster sessions will be in McDonnell Hall (help · info).


Thursday, 9:00am - 10:15am

ClimateQUAL, Change strategies and organizational improvement - Martha Kyrillidou, Charles Lowry, Mark Puente, Paul Hanges

This panel discusses the experience of the development of Organizational Climate and Diversity Assessment (OCDA) at the University of Maryland and its expansion to a service known as ClimateQUAL available to a variety of libraries through the ARL Statistics and Measurement program. A group of twenty-three libraries implemented the protocol since 2007. The panel discusses the key factors for scaling the project successfully and the development of change strategies for organizational improvement purposes.

OUCH! That stereotype hurts - Deborah Blackwell and Cathi Finnen

Do you think your communication is bias-free? Do you think that you are equally respectful and effective with a "diverse" range of people - people who are similar to you and people who are different? These are tough questions and the true answers may surprise you. OUCH! That Stereotype Hurts will help you:

  • Gain insight into the impact of your language choices
  • Learn ways to successfully recover when you've put your foot in your mouth
  • Speak up effectively if others stereotype or make biased or demeaning comments
  • Enhance your credibility and influence as a communicator

Influence of a slow economy on diversity in the workplace: it's implications for libraries - Phillipa Brown and Sharon K. Epps

Presenters will explore, discover, and share the perceived outcomes of continuing diversity efforts in a slow economy. Presenters will consider issues related to challenges and obstacles that impact the organization (e.g. bottom line, talent acquisition, knowledge management and climate). We will use data collected and examined from our independent survey, census data, and data available from literature reviews. Review of the current models of diversity will challenge us to examine the possibility of reinventing a model that addresses diversity during lean economic periods. Finally, the authors will inquire how academic libraries address these issues.

Working with interracial library users, researchers and colleagues - Karen E. Downing, Darlene Nichols, Charles Ransom, Alexandra Rivera

The 2000 U. S. Census marked the first time that people of multiracial heritage could chose more than one race category and the results were unequivocal: an increasing number of people in this country are identifying as being of mixed race heritage. More and more library users are looking for information on interracial issues, yet the information is often difficult to find due to poor indexing, language usage issues, and bias in the media. This program will familiarize attendees with how to overcome access obstacles to give their library users entree to a wealth of print and digital information on interracial issues, as well as become familiar with online resources provided by a variety of multiracial librarians.

Claiming the center: Online community, activism and advocacy - LaTonya Baldwin, Amy Bodden Bowllan, Edith Campbell, Doret Canton

What are you doing to improve your professional online presence? Are you blogging? Tweeting? Through the creation of blogs, wikis and websites individual members of marginalized groups are using the Internet to connect and mobilize with readers, writers, educators and other literacy advocates around the country/globe. Meet the members of our community, learn about the resources we share and the work we do to promote authors of color, provide book reviews, debate issues and rally together in dynamic projects such as Writers Against Racism (W.A.R.). Witness how our individual interests have grown into community platforms.

Library as place: Serving African American students at TWI's vs. HBCU's - Dalena Hunter and Melanee Vicedo

Focusing on African American students, we will discuss reference services to students of color at a library in a Historically Black College and University and at an African American Studies library in a Traditionally White Institution. Covering admission trends, expectations of the millennial generation, library as place, and academic preparedness, our presentation will offer new case studies to the discussion of services to minority students in academic libraries. Attendees will gain a broader understanding of challenges freshman face upon entering college, fresh ideas for interacting with students, and best practices on how to create or maintain an inclusive library environment.

Thursday, 10:30am - 11:45am

Meeting the leadership and professional development needs of tribal college librarians through targeted and tailored programming - Mary Anne Hansen

The presenter will report on 18 years of successful programming for tribal college librarians (TCLs) in order to meet their unique professional development needs in their dual librarian role in serving both the academic and public library needs of their constituencies in their tribal communities. A recent survey of TCLs will reveal how this annual institute and other training efforts might be shaped to meet their ongoing and evolving professional needs, including the adoption of new technologies, such as Adobe Connect, to enhance training and take the training to those who cannot travel to partake in training and professional development.

Realities of developing cultural competencies - Dee Holliday, Emily Love, Charlene Maxey Harris, Michele Saunders, Melanee Vicedo

The ACRL Racial and Ethnic Diversity Committee is working to develop cultural competency guidelines for academic libraries. Unlike other professional organizations, ACRL does not offer overarching standards or guidelines about cultural competence as it pertains to library employees, programs, collections and services. This panel will discuss the need for guidelines, its development process, and the issues for establishing competencies in libraries. Panelists will also share their realities of racial and ethnic discrimination and the advantages/disadvantages for the implementation of these organizational standards. Afterwards, audience members will be asked to offer suggestions/comments to help the committee complete the set of guidelines.

Outreach to Inmates; Kindles in Kiddie Jail - Felicia A. Smith

Evidence shows low literacy levels are correlated to high levels of adjudication and recidivism. I created an Outreach project for a Juvenile Correctional Facility to identify whether juvenile inmates would read more using electronic books on the Kindle versus print. This combated the “Digital-Divide” discrepancy between the technological “haves” and “have-nots,” which results in unequal access to educational and employment opportunities. Studies of juvenile inmate literacy and e-books are non-existent; therefore this project was not only innovative but unique.

Speaking up: Providing staff training and tools for dealing with diversity issues on the spot - Linda Klimczyk, Jeff Knapp, Loanne Snavely

Realizing that people in the organization who “get diversity” aren’t necessarily comfortable or skilled at speaking out against negative behavior in work relationships, the Penn State University Libraries adapted the program “Speak Up” to address this gap. This is a discussion-based program that empowers library employees to bring about a positive change in their organizational culture by teaching them ways of responding to bigotry in non-antagonistic ways, and allowing them time to work out their own strategies. Presenters will discuss the structure of the program, assessment, their experiences and how it can easily be adapted to your institution.

User-centered design of learning spaces on a diverse, urban commuter campus - Margaret Brown-Sica

This session will discuss a mixed-method user-centered research project regarding learning spaces on a diverse, urban, commuter campus. The research methodology used elements of Participatory Action Research, place-making and the concepts of both "library as place" and "library as third place." Research tools used were surveys (online and in person), focus groups, collaboration with classes, observation of an area with experimental furniture and services, and anonymous responses to renderings and models of the proposed changes. The attendees will participate in a user-centered research activity.

Here's lookin' at you, teen: Building a library's capacity to attract and serve teens through youth development based employment - Rebecca Renard

Many public libraries have teen employment programs designed to meet multiple goals. Staff involved with the creation and management of the DC Public Library’s Teens of Distinction Program, winner of the ULC Highsmith Award in 2009, will present their model for effective employment of teens—as integral staff members, young leaders, and library “ambassadors”. Hear how a successful teen employment program can build a more diverse and inclusive public library community and staff. Learn about the philosophical basis and management approach of the program, which is rooted in youth-development principles, and gain programming ideas.

Thursday, 2:45pm - 4:00pm

The embodied teacher: Fat, queer, disabled authorities - Emily Drabinski, Lia Friedman, Alana Kumbier

All librarians bring their bodies into the classroom, and those bodies affect our pedagogy, from the keywords we use in examples to the authority we project in the classroom (and our investment in it). This panel grapples with the question of embodied difference in the library classroom. How does library instruction change when the classroom is taught by fat, queer, and/or disabled bodies? What are the challenges, and what are the stakes? Following brief presentations, audience members will be invited to contribute to a discussion of strategies for positioning difference in the classroom as a pedagogical advantage.

Successful Strategies for Recruiting and Retaining a Diverse Faculty: Research and Lessons Learned at a Midwest Research Institution - Joan Giesecke, Nancy J. Busch, Beth McNeil

Universities can find many excuses for not having a diverse faculty. Recruiting and retaining a diverse faculty takes time and effort. It can be successful when there is a strong institutional commitment to diversity. This presentation will outline best practices for recruiting and retaining a diverse workforce and will show how these practices can succeed at a campus that is not in a diverse community. Research data that was used to generate best practices will be presented along with a detailed case study for how that data is informing campus and library decision-making. Brief vignettes showing hidden biases in recruiting and an audience quiz will round out the presentation.

Building a library presence for a virtual school: the GLBTQ online high school experience - Ellen Greenblatt

Online education has expanded exponentially over the past fifteen years. However, often librarians are left out of the loop in the development and support of online courses. This session will examine what happens when librarians are involved in this process from the beginning, documenting the experience of the GLBTQ High School, the world’s first online high school specifically for gay, lesbian, bisexual, transgender, and queer/questioning (GLBTQ) students. The goal of this private, non-profit school is to help pupils nationwide attain a high school diploma completely online or through hybrid programs in a safe, affirmative, supportive environment.

Serving the LGBT community: Programming, partnerships, promotion and pitfalls - Karla Ivarson, Julie Tozer

Interested in providing LGBT programming in your library but aren't quite sure how to get started? From lively panel discussions to visits from notable authors, the Ocean County Library has been providing a wide range of LGBT programs for several years. Learn how to identify and develop partnerships, plan and troubleshoot programs and effectively promote these programs within your community.

Much ado about Tintin? User services, collections, and racially offensive materials in libraries - Angela Maycock, Loida Garcia-Febo, Julius Jefferson

In late 2009, the New York Times reported on the Brooklyn Public Library’s decision to relocate the book Tintin au Congo in its collection. Tintin was moved to a restricted area after a patron objected to the book’s depiction of Africans, raising questions of how libraries ought to deal with controversial or offensive content in their collections. This presentation will consider the often competing interests of intellectual freedom, diversity, and responsiveness to community interests, while addressing the presence and place of racially offensive materials in library collections.

Friday, 10:15am - 11:30am

Differently diverse: moving libraries beyond ADA compliance to full inclusion for all - Ms. Clayton A. Copeland, Dr. Linda Lucas Walling, Ms. Peggy Kaney, Mr. Avery Olmstead

The 1980’s “Decade of the Disabled,” and the Americans with Disabilities Act stimulated increased awareness regarding rights of differently‐able people for improved access to education, employment, and information (United Nations, 1982). As “great equalizers of knowledge,” (Epp, 2006) libraries were among organizations striving to become accessible, enabling environments for differently‐able patrons. While “diversity” remains critical, many libraries remain inaccessible (Murray, 2000, 2001; Wojahn, 2006). Various factors ‐ including financial limitations, limited knowledge, organizational culture, social construction of disability, and even complacency ‐ are arguable contributors to this reality. Join us for a dynamic, interactive discussion exploring accessibility’s dimensions and solutions.

Multilingual audio tours: Breaking through cultural and language barriers in library instruction - Christine Tobias

Since 2003, Michigan State University (MSU) has had a significant increase in the enrollment of undergraduate international students. To help break through cultural and language barriers in library instruction, the MSU Libraries created multilingual audio tours with accompanying scripts in Mandarin Chinese and Korean. Using the technical and multilingual skill sets of library staff, including student employees, to translate, record, and produce the audio tours, staff inclusion efforts were enhanced. The audio tours are an excellent example of how customizing services can increase the effectiveness in the provision of library instruction and outreach to the international community.

What's wrong with you? Hidden disabilities and diversity in the library workplace - Nedelina Tchangalova, Aimee Babcock-Ellis

There are many disabilities that are invisible and therefore extremely hard to detect. The presenters’ focus will be on understanding hidden disabilities through case scenarios, photographs and video clips that will allow participants to test their knowledge about working with people with hidden disabilities. This interactive session will be filled with practical strategies that attendees can take back to their workplace for implementation.

ARL Career Enhancement Program: Practical Experience in Research Libraries - Gail Anderson; Alanna Aiko Moore; Mark Puente; Yani Yancey, and Susan Hoang

The ARL Career Enhancement Program (CEP) is a new diversity initiative aimed at providing MLS/MLIS graduate students from underrepresented groups with a six- to twelve-week internship at an ARL library. Goals of the program include raising awareness of ARL Libraries and the recruitment of diverse candidates for research library positions. The National Library of Medicine and the University of California, San Diego Libraries will discuss their experiences with the program; the overall structure of the program at each institution; project work assigned to the interns; the role of the CEP Coordinator at each library; and the structure of the relationship between the CEP Interns and their CEP Mentors.

Lessons learned about race, gender and ethnicity in the urban library program - Mary Wagner, Debbie Willms

Following six years of preparing individuals from historically under-represented communities for work as associate librarians in an urban public library, we learned to negotiate staff push-back, labor and management concerns, and institutional barriers to hiring and retaining a workforce of color.

Friday, 2:30pm - 3:45pm

Jazz: A paradigm for diversity - Ed Berger, Mark Winston

The history of jazz parallels that of race in the U.S. A uniquely American art form, jazz has always transcended cultural, linguistic, and geographic boundaries, inspiring audiences in places far removed from its roots. The Institute of Jazz Studies, the world’s foremost jazz archive, is part of the John Cotton Dana Library of Rutgers University in Newark—the most diverse college campus in the U.S. This two-part presentation surveys jazz’s origins and influence through the prism of diversity, and then examines the role a specialized archive can play in supporting the mission of an urban university library in outreach and diversity.

Creating accessible resources with technologies at hand - Laurie J. Bonnici, Stephanie L. Maatta, Muriel K. Wells

Have you witnessed someone speaking loudly to those with visual impairments or speaking to the elderly as if they were children? Have you considered whether your resources are universally accessible? While the National Library Services for the Blind and Physically Handicapped provides services to patrons with disabilities, there is a significant population, temporarily disabled or with invisible disabilities, who do not qualify for services. This session offers an expanded definition of disabilities that is culturally and heterogeneously inclusive, moving librarianship toward a philosophy of universal access. It also addresses making resources accessible through technologies already on hand in the library.

Brooklyn bridges the gap: a collaborative and innovative library program to help "disconnected youth" succeed - Sandra Sajonas, Eva Raison, Sheila Schofer, Maisha Rodriguez

Recognizing that in 2008 approximately 223,000 16- to 24-year-olds in New York City are “disconnected” — not working and not in school, the Center for Economic Opportunity and Brooklyn Public Library’s (BPL) Literacy Program embarked on a project to improve the literacy of out of school youth and successfully reconnect New York City’s disconnected youth to education and employment. With the effort of a diverse team, the foundation for an innovative library based pilot program was created. This program will highlight the unique role of the library in the Disconnected Youth Literacy Initiative.

Focus on the MY Family: Public Library Collections & Services for Gender Variant Children and Children with LGBTQ Parents - Jaime Campbell Naidoo

How do public libraries serve the informational and recreational needs of gender variant or LGBTQ children? Do public libraries offer specialized programs or collections for LGBTQ parents and their children? This program shares the results of an ALA Diversity Research study which examined the collections and programs of public libraries across the nation to determine how they serve these populations. Additionally, the session provides suggestions for planning programs and selecting materials for LGBT parents and their children.

Got Change? : Two School Library Scholars Share Strategies for Adjusting to Urban School Reform by Integrating Innovative, Data-Driven Web 2.0 Technologies Into Library Services for Youth - Kafi K. Kumasi, Karen Lemmons

In this presentation, two school library scholars--a practitioner and researcher--share how they have adjusted their practices to address the needs of urban youth in a school district that is undergoing a sweeping reform aimed at turning around its low-performing schools which serve a predominately Black and Latino student population. The presenters share highlights from their respective lessons and research projects they’ve worked on which sought to integrate 21st century Web 2.0 technologies. Session participants will be provided opportunities to communicate their understandings of the relationship between urban school reform and library services for youth.

Promoting diversity representation in the federal government: the case at the Library of Congress - Hector Morey, Celia Rosario Rivas-Mendive

Though the United States is one of the most diverse countries in the world, the library profession does not reflect this same level of diversity. The Library of Congress, as the oldest federal cultural institution, is committed to building a more diverse and inclusive workforce. Like many other federal agencies, the Library of Congress recognizes the urgency of increasing representation of Hispanics and people with disabilities. This presentation will explore several initiatives undertaken by the Library to attract and retain a more diverse workforce of information professionals, public policy analysts and others. The presenters will provide an overview, share successes, and discuss challenges.

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